Umuzi
Our Services
Our tailored care packages are arranged to suit your changing needs.
You can choose from:
Full time Live In Care
Where you receive 24 hour care around the clock, giving you and your family constant support and peace of mind.
Flexible Home Care Visits
For this package we provide support and companionship according to your needs, as little or as often as you need.
Our Carers are available 24/7, offering a range of services including
Style
What Makes Our Service Unique
Responsiveness
Our aim is to create a care plan with you based on your wishes and needs, which is both realistic and effective. When we identify your needs and requirements, we will develop a care plan with you and others that may need to be involved with your consent and agreement. Whilst our clients are our central focus, third parties such as health professionals, family carers, advocates and social services may all have input to ensure the care plan is effective, safe and meets our client’s needs and wishes.
Reliability
Care workers and everyone else involved in the Umuzi Care System, acknowledge that reliability is an absolute cornerstone of any form of care at home. Clients have an absolute right to receive what they have been promised. Training and supervision focus strongly upon reliability and clients are requested to let us know if the standards they expect are not being achieved.
How Our CARE WORKERS Relate To You
We will always brief your care worker so that you do not need to explain the tasks to them. We will endeavour to keep the number of people to absolute minimum in any case so that you do not see too many different faces. You will always know the name of the care worker who is coming to visit you. All care workers are trained in how to relate to you, to treat you with dignity, be courteous and friendly and to respect your needs and wants. If you have specific cultural, religious or other personal requirements we will respect and honour these.
The Right To Choose And Manage Independently
We support the importance and value of clients and service user’s rights regarding independence. Service users have a right to make informed judgements about their care and should therefore be given all relevant information when making choices. Care workers are trained not take over when providing care and a measure of success is about how well we can encourage and promote independence.
SAFETY AND INDEPENDENCE
We have a thorough recruitment process in place and all staff members have been interviewed face to face and trained to do their jobs. Identity and history is checked before written references are taken up. Providing these are acceptable, staff undertake training and we obtain a DBS or Criminal Records Check. On-going training ensures that everyone is up to date on the legal and practical requirements involved in providing care at home. All care workers have an identity badge and must always show this to you at every visit to confirm who they are and for your protection.
For further information and for a FREE Consultation, please feel free to leave us a message.